Attached photo is of Ganeshan (white T-shirt), who
accompanied me throughout my Kerala tour & same driver will also
accompanied me in my next tour.
His "Customers Delight" attitude reminds me of article I read in TOI about Mr.
Zavere Poonawala who is a well-known Parsee industrialist in Pune, India. He
had this driver named Ganga Datt with him for the last 30 years on his Sedan
which was originally owned by Acharya Rajneesh.
Ganga Datt passed away recently and at that time Mr.
Poonawala was in Mumbai for some important work. As soon as he heard the news,
he canceled all his meetings, requested the driver’s family to await him for
the cremation and came back to Pune immediately by a helicopter.
On reaching Pune, he asked the Sedan to be decorated with
flowers as he wished Ganga Datt should be taken in the same car which he
himself had driven since the beginning. When Ganga Datt’s family agreed to his
wishes, he himself drove Ganga Datt from his home up to the ghat on his last
journey.
When asked about it, Mr. Poonawala replied that Ganga Datt
had served him day and night, and he could at least do this being eternally
grateful to him. He further added that Ganga Datt rose up from poverty and
educated both his children very well. His daughter is a Chartered accountant
and that is so commendable.
His comment in the end, is the essence of a successful life
in all aspects:
“Everybody earns money which is nothing unusual in that, but
we should always be grateful to those people who contribute to our success.
This is the belief, we have been brought up with, which made me do, what I
did”.
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